Except for “Online Exclusive”, iROO grants you a period of 14 days from the Order Confirmation to exchange the products at any iROO store in Singapore with the product in its original condition.

iROO does not provide product exchange services on this website.

Any overseas purchase, exchange is not acceptable.

iROO only accept exchange at any iROO store in Singapore; return is not acceptable.

Please contact via iROO Online Customer Service within 20 days from the Order Confirmation, indicating your order number, item(s) you would like to return and the reason. We will get back to you soon and see if the item is returnable. Your patience will be highly appreciated.

Once the confirmation message of return is sent by iROO Customer Service, please follow the instruction to wrap the package and note "return" on it. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost. Please send the package to the address provided by iROO Customer Service.

Please provide the tracking number within 3 working days when the return has been confirmed by iROO Customer Service, otherwise, the item(s) is not eligible for iROO return.

We will only accept returned items with iROO official confirmation return, otherwise, iROO will not proceed with your refund or return. If you return without consent, your right may be affected and you may have to bear the cost at the original price.

Please choose the right way to ship back the goods. If we do not receive your returning goods or its condition is worn or lost, your right may be affected, and you may have to bear the cost at the original price.

If any following situation happens, exchange and refund is not eligible:

1. Products are not in original sellable condition, eg: with damage, stain, or odour etc

2. Accessories or embellishments are lost or without the price tag or washing label is cut.

3. The product is changed with additional processing and not in the original state, eg: changed in embroidery, pattern cutting, printing and else.

4. Gift is not returned together with exchanged or returned item(s).